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Return Policy

Customer Service

Monday – Friday 10am – 5pm EST

  • If you are not 100% satisfied with your purchase and you did not purchase your order on sale or discounted, we will be happy to accept a return for a FULL STORE CREDIT less shipping costs, duties & taxes. Please contact our Customer Service Department for a Return Authorization #

  • You can return your purchase for up to 7 days from the shipped received date, only if it was NOT purchased on sale or discounted. Products must be in the condition you receive them and in the original box and/or packaging.
  • There is no restocking fee for Regular Retail priced purchases made on line.
  • All items purchased on sale or discounted merchandise are FINAL SALE and are non-refundable.   Should you need to exchange for another size a 15% restocking fee will apply.
  • You must include a copy of the order/receipt with the item along with the Return Authorization #.
  • All International returns must be shipped solely by DHL Express and in North America via USPS (United States Postal Service or Canada Post). We will not accept returns made with UPS or Fed Ex and will be returned at your expense.

Return address:

496 Wilson Street East, 
Ancaster, Ontario, 
L9G 2C5

***You pay the return shipping charge. For exchanges, please contact us at 1-800-604-2512 and speak to a service representative. 

Hartman & Rose